Illinois Currency Exchange - 807 W Maple, Homewood

Jobs in Illinois Currency Exchange, career

Reviews about Illinois Currency Exchange

• Delonda C
  ★ ☆ ☆ ☆ ☆
  I went to do a car title change. Just bought a used car. Never knew it would be almost an hour long process. I will not fault the first intial visit when the seller signed the wrong spot on the title. It is when I returned that all hell broke loose. 24 hour service at 9pm I thought would be good. Yet these three girls didn't seem to know that they were doing. There is a long line and it takes 2 of then to process one title? They had a confused uncertain look in their eyes. Kept speaking to each other in Spanish and whispering. Yet I can understand Spanish and didn't let on. The one girl had to keep asking the other what to do. However, when I ask them what is the problem and why it is taking so long. They snapped at me laughing saying this is what they do all day and they know what they're doing. After almost 20 minutes pass they tell me that the secretary of state website is down and I must return another time. I tell them that doesn't make sense and maybe they need to refresh and start over; since this is what happens when you take to long to fill in online applications. They argued, with me..(the customer) then finally refreshed it. Lo and behold it worked! So they are finally finishing off the 1/2 hour process and get stuck again with printing off my paperwork. They say something wrong with the printer. By this time there is a long line all along the wall. People are complaining. Not once did they apologize for the inconvenience. Not once did they accept responsibility. The other girls never thought to open up another window to assist the waiting customers. Well, not until I suggested. Duh! 15 more minutes go by. Then they still can't figure out why the printer is off. I had to tell them to check the settings. They looked at me like I'm crazy. I also had to let them know I understood them talking about me in Spanish; about me not leaving to come back another day. Finally I suggested since they can't figure out how to adjust the settings, then maybe they should try another computer. Wa La! It worked. This 45 minute long process. No customer service skills. They argued with another lady who was upset for the long wait. So unprofessional. Just go to another place and save the headaches plus aggravation.
• C Seg
  ★ ☆ ☆ ☆ ☆
  This is the absolute WORST place to deal with. I applied for plates on July 14th it’s now October 3rd. I still have no plates. I have been given the run around since two weeks after applying for plates. They first said they weren’t in for several weeks. They I was told the Secretary of State never received the payment. They had to cancel and send new. Payment to Secretary of State. Then I was told it came back that the vehicle already has plates. Then I was told there was some kind of error. So they will be in Tuesday the 3rd after 12pm. Now tonight they are saying there is NO record of it. I have the paper work and receipt along with temporary plates that expire on the 12th. I’ve talked to manager they claim to be anyway. Got nowhere. My thoughts on this is someone took $ for personal use and haven’t been able to put back yet. So they haven’t sent my paperwork in as of yet. This is very frustrating and I will putting in a call to their complaint #.

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Nearest organizations

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  True Accounting & Tax Services, Ltd.

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